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Austin Water’s Consumer Services Division

Our mission within the Consumer Services Division is to provide the experience to help you establish and maintain your Water and Wastewater needs. There are two work groups within the Consumer Services Division.

Here, you will find links to billing information, water and wastewater service rates, impact fees, and customer service/tap applications.

For our commercial customers, we offer the following resources for establishing service, paying your bill, understanding your bill, and provide direct links to information that can help you and your employees lower your water bill and ensure clean water in the future:

Water Conservation program participants must meet all eligibility requirements and receive water from Austin Water or one of the following water providers:

Austin Water has proudly served high-quality water to Austin since 1912, and we are happy you are one of our customers. 

The SSD programs are: Cross Connection Control/Water Protection; Industrial Waste Control/Pretreatment; Lake Water Protection, Liquid Waste Haulers; Waste Management; and Water Wells. Each program includes strict enforcement requirements; however, our utmost aim is promoting consistent compliance to help customers protect health and safety; reduce pollutants; and minimize waste and liability.

Water Treatment Plants

Austin Water currently has three water treatment plants which draw water from the Colorado River and treat it to drinking water quality. After water is pumped from the river into the plants, it goes through several treatment steps including screening, disinfection, coagulation, flocculation, sedimentation, and filtration to ensure that citizens are provided with clean and safe water.  The process takes about 6 to 10 hours to complete.

A tap, simply put, is a literal tap on the main. This main could be either a water or wastewater main which are maintained by Austin Water. Each property that is served or wants to be served has a tap to the property. The Taps Office processes this permit for both residential and commercial customers.

The Utility Development Services (UDS) Division consists of several programs that assist developers and landowners in obtaining water and wastewater service for existing and future development.

Austin Water Utility has two major wastewater treatment plants: Walnut Creek and South Austin Regional. The two major plants have total permitted capacity of 150 million gallons per day. 

In case of a large broken water line, no water, or other water emergency, please see if a report has already been made using our Water Leak Response Map. If the leak has not been reported, call 512-972-1000 immediately.

WTP4, Austin Water’s newest water treatment plant is completed.  The plant, which is located on Lake Travis, is capable of treating 50 million gallons a day (mgd) with room to expand to 300 mgd. This investment will add reliability by giving utility customers an additional plant that draws from Lake Travis instead of Lake Austin, save energy in serving the north and northwest Desired Development Zone, and provide for continuous service during shutdowns and repairs of Austin Water’s two other treatment plants and aging pump stations which are critical to getting water to customers.