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Programs

The Claims Division provides collection services for City departments for money due to the City for damages to property, returned checks and other delinquent accounts. Claims also provides account balance and payoff information to customers for civil judgments and judgment liens owed to the City of Austin.

The Digital Empowerment Community of Austin (DECA) is a network of non-profits, educational institutions, and other stakeholders working to improve our community's ability to participate in digital society.

The Financial Advocacy Resources (FAR) team is charged with monitoring and enforcing the City of Austin Credit Access Business (CAB) Ordinance. Credit access businesses include lenders more commonly known as payday lenders and auto title lenders. The ordinance places restrictions on extensions of consumer credit by credit access businesses in addition to other restrictions to reduce predatory lending practices within city limits.

The Grant for Technology Opportunities Program (GTOPs) is a grant administered by the Digital Inclusion Program directed at improving the community's ability to fully participate in the digital society. GTOPs offers four discreet award pathways for organizations to apply for funding or devices.

GTOPs Award Pathways

  1. Core Funding ($10,000 to $25,000)
  2. Collaborative Funding ($50,000)
  3. Capacity Funding ($150 - $2,500)
  4. Devices (10-30 devices)

* Organizations may submit one application for each pathway in any given cycle.

TARA oversees the City’s Public Access Television channel through a contract held by Austin Film Society (AFS). AFS uses the City’s public access television and community media center to provide media production training, access to media production technology and facilities, and a distribution channel for community media content created by Austin residents.

TARA provides assistance to electric utility customers (other than Austin Energy) and gas customers with complaints, questions, and concerns.

Small Cell facilities are low-powered antennas that provide cellular and data coverage to smaller geographic areas, supplementing the larger cellular network and improving service for wireless customers.

Contact Info

Phone: 512-974-2999

Fax: 512-974-2416

Physical Address:

811 Barton Springs Road
Austin , TX 78704

See Map

Mailing Address:

P.O. Box 1088
Austin, TX 78767

Key Contact : Rondella Hawkins

Position : Officer

Phone Number : 512-974-2999

Open Hours:

  • Monday - Friday 7:45 AM - 4:45 PM