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Frequently Asked Questions

Claims Payments and Information

No, walk-ins are welcome during business hours.  However, to better assist customers with payments, account information, and any associated paperwork, we prefer you call and schedule an appointment if possible.

Forms of payment accepted by the Claims Division include check, cashier’s check, money order and cash.  Sorry, no credit card payments accepted.  For payment of returned checks, we are NOT able to accept payment by check.  Payments may be made in person during our office hours or may be mailed to our mailing address.

Mailing Address: City of Austin-Claims Division P.O. Box 96 Austin TX 78767

If you believe that you were billed in error or that you are not liable for the damages presented in our claim against you; please put your concerns in writing and submit to the Claims Division within 30 days from the date of the letter/invoice.  To expedite the review of your correspondence, please provide the following information in your dispute:  Claims File Number, address where damage occurred, date damage occurred, description of the loss and how it occurred, your reason(s) why you are disputing the billing and any other photos, invoices, or reports that support your rationale.  Your written response may be sent by regular mail, email or fax to the following addresses:

Mailing Address: City of Austin-Claims Division PO Box 96 Austin TX 78767-0096 Email: Claims.Coa@austintexas.gov Fax:  (512) 974-2931

If you feel the City has caused damage to your property or person, you can file a claim by sending a letter within 45 days from the date of the incident with the following information: Date, time, and location of the incident, description of what occurred, type of damage(s) or nature of injury, copies of invoices, receipts, and/or estimates, any additional documents supporting your claim (i.e., photos, diagrams, statements, police reports, etc.) and a full mailing address and daytime telephone number.  You may mail or fax the following information to:

City of Austin Law Department  Attn: Claims P.O. Box 1546 Austin TX 78767-1546 or Fax (512) 974-6490

You may contact our office directly at (512) 974-2828 or (512) 974-2937 to obtain a current balance or a payoff for a judgment lien. When you call, please have the following information available: Claims File Number, recorded document filing number, defendant name, judgment amount, and a contact phone number.

Our hours of operation are Monday- Friday, 7:45 a.m. to 4:30 p.m.  Our office is  located at 124 W. 8th Street, Suite 210, which is one block west of Congress Avenue at the corner of W. 8th Street and Colorado Street.

Financial Advocacy Resources

No. The City ordinance does not limit the fees or interest that the payday lender or auto title lender can charge.

Contact the City of Austin at: CABCommunications or contact City staff at 512.974.2466.

Credit Access Businesses, more commonly known as payday and auto title lenders, operating within the City of Austin must follow certain requirements in how they structure their loans. To see a complete list of the requirements, please visit the Consumer Resources (link) page or see the whole ordinance.

The City of Austin will investigate complaints and will determine if a violation has occurred. If a business violates the ordinance the business may be given an opportunity to correct the noncompliance or the business may be required to pay a fine.by Municipal Court. Violations of the ordinance constitute a Class C Misdemeanor violation.

Businesses that offer payday loans and auto title loans.

The auto title loans and payday loans. A title loan is secured using a clear vehicle title. A payday loan is a cash advance that may be made in exchange for a personal check or authorization to debit a deposit account and the amount of the check or authorized debit, equals the amount of the advance plus a fee.

Grant for Technology Opportunities Program

Yes, however the funding for this program is limited, therefore the City expects the funds to go primarily for equipment and technical support services rather than administrative and organizational staff salaries. In any case, any costs MUST be directly related to the program.

Yes, but realize that the City is interested in awarding a diverse range of programs and organizations.

Applications can be downloaded on-line at www.gtops.org or picked up at the City of Austin Office of Telecommunications & Regulatory Affairs, 124 West 8th Street, Suite 210.

Payment of the grant is made on a reimbursement basis. Grantees will track and report expenses and program success to City via an online grant management portal.

In-Kind Volunteer labor, donated professional services, and donated materials and supplies specifically related to the project are eligible as a match. Of course, any cash provided by the organization, or pledged to the organization for the program is eligible.

The best are letters of financial support (matching funds), letters pledging volunteer staffing and services or donating equipment or supplies. General letters of support should explain precisely why the organization is qualified to develop the project.

A recognized non-profit organization such as a Neighborhood-Based organization or an Austin non-profit organization. Individuals must partner with an Austin or Neighborhood-based Organization to qualify. Grants are awarded to the non-profit organization, not directly to individuals.

Community participation is only one of many criteria in awarding grants, but the City is very interested in projects that are able to develop consortia among groups with related interests.