On Tuesday, July 16, 2019, I was involved in a three-car collision at a traffic light on Parmer in north Austin. Our cars were tangled and we were blocking traffic so we called 9-1-1. I just want to say how impressed I was with Officer David Montalvo. He arrived promptly and figured out how to resolve the traffic blockage. He got us all safely to a parking lot and gathered information in an efficient manner. What impressed me most was how courteous and patient he was, despite dreadful heat that afternoon. It was gratifying to see an officer handle this situation in such a professional manner. He even tried to make my car driveable to save me from calling a tow. The car was too far gone but I SO appreciated his efforts to be helpful. Please know this officer went out of his way to help us.